Cancellation & Refund Policy

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Cancellation Policy
Fragrance Home Foods believes in satisfying its customers as far as possible, and therefore has a liberal cancellation policy. Under this policy:

• Cancellations request must be made within 24 hours of placing the order. However, the cancellation request will not be entertained for orders that have been processed for dispatch.
• FHF reserves the right to cancel the order due to any eventualities.

Refund Policy
To request a refund, simply contact us with your purchase details within 24 hours of your purchase. Please mention your order number (which is already sent to you via email after the order is placed) and optionally tell us why you are requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.

• Purchases made are non-returnable and non-refundable. However, refund / replacement can be claimed in case of wrong shipment. We are not responsible if the customer has given / entered wrong / incomplete address, and the product does not reach due to the same.
• Refunds will be only for the cost of product(s) (packing and shipment charges are not refundable). 
• No refund will be made for delayed arrival of product if it is due to delay in transit.

As food products are non-returnable items, we kindly ask our customers to select the appropriate item for their needs. We appreciate your cooperation and understanding in this matter.